Toyota has issued a major recall affecting more than 550,000 Highlander and Highlander Hybrid SUVs. The issue relates to the second-row seatbacks, which may not lock properly. As a result, passenger safety could be compromised in the event of a crash.
Affected Models & Recall Scope
The recall covers a total of 550,007 units. This includes both the standard Toyota Highlander and the Toyota Highlander Hybrid. Specifically, the affected vehicles belong to the 2021–2024 model years. Therefore, a large number of owners may need to take action.
Cause Of The Issue
The problem originates from the second-row seatback mechanism. A design change by a supplier altered the balance between internal springs. Consequently, the locking mechanism may fail to engage fully. As a result, the seatback might not stay securely in place.
Safety Risks & Concerns
If the seatback does not lock properly, it may not restrain passengers during a crash. Therefore, the risk of injury increases significantly. However, Toyota has not reported any injuries or fatalities linked to this issue so far.
Reports & Manufacturer Response
Toyota identified the issue through field reports and warranty claims. At the time of the recall, there were 10 field reports and 18 warranty cases. Although the numbers are limited, the company acted proactively. Therefore, the recall aims to prevent potential safety incidents.
Repair Process & Customer Action
Since this is a hardware issue, a dealership visit is required. Toyota will notify affected owners starting in April. During the service, technicians will inspect the seat mechanism and replace faulty components. Importantly, all repairs will be carried out free of charge.
Prices In The Middle East
The recall does not directly affect pricing in the Middle East. However, the Toyota Highlander typically starts from around AED 150,000, while the hybrid version can exceed AED 180,000. Consequently, it remains a competitive option in the family SUV segment.
Market Impact & Customer Confidence
Recalls can impact brand perception, but Toyota’s quick response helps maintain trust. Moreover, addressing the issue early reduces long-term risks. Therefore, customer confidence is likely to remain stable.
Conclusion
Toyota’s recall of over 550,000 Highlander SUVs highlights the importance of safety in modern vehicles. By addressing the issue promptly and offering free repairs, the company reinforces its commitment to reliability. Ultimately, affected owners should act quickly to ensure their vehicles remain safe.
